Operations
Immigration authorities mount crackdown in Calif.
This time, 77 businesses, including an unspecified number of restaurants, were alerted that all employees' I-9 forms would be checked. The demand landed employers in a tug of war between federal and state authorities.
Operations
Beating back wage hikes and 4 other head-spinning moments
The industry showed it's not afraid to stand up to its adversaries on important government issues, and will likely be emboldened going forward by help in the rumble from an unlikely source. It also was fearless in exploiting the opportunities afforded by the P.F. Chang's Olympics. Or something like that.