labor

Service fees catch hold as tipping alternative

By Peter Romeo on Oct. 26, 2017

With minimum wage hikes increasing the pain of full-service places grappling with an in-house pay gap, operators are increasingly giving surcharges a try.

Operations

Is a service charge right for your restaurant?

By Peter Romeo on Oct. 26, 2017

Here are the questions converts and others close to the situation suggest restaurateurs ask themselves before deciding if a labor surcharge is right for their operation.

Operations

How to succeed with a service charge

By Peter Romeo on Oct. 26, 2017

The model has been proven, but not without painful lessons for the early adapters. Here are some best practices for making the approach work.

Consumer Trends

7 trends that will shape restaurants in 2018

By Winsight Staff on Oct. 27, 2017

As the restaurant business continues to meet hurdles and headwinds in the current year, these forces will steer the industry in the next.

Workforce

4 positions restaurants might be adding to their payrolls

Nov. 03, 2017

Operators share the new or enhanced restaurant roles that are on their wish lists.

Workforce

Senate hands restaurants a big victory on labor front

By Peter Romeo on Nov. 09, 2017

A new general counsel for the NLRB was confirmed yesterday. Peter Robb is seen as much more balanced on labor issues than his predecessor, Robert Griffin.

Workforce