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labor

Workforce

Get ready for 'captive audience' and 'right-to-disconnect' legislation

 By Peter Romeo on Sep. 27, 2024

Government Watch: States are aiming to bolster the defenses of employees who want to decide what and when they hear from their employers.

Workforce

McDonald's works to build a community among its current and former employees

 By Jonathan Maze on Sep. 25, 2024

The fast-food giant is hosting a series of events, called "Employees Only," to highlight the achievements of its current and former employees.

Workforce

Don't look now, but restaurants are coming up as winners this election cycle

By Peter Romeo on Sep. 23, 2024

Reality Check: Organized labor dug deep into its coffers to kill the tip credit via state ballots, but the industry's interest prevailed in all but one instance.

Technology

Yum Brands' Joe Park on how technology lets humans be more human

By Lisa Jennings on Sep. 19, 2024

The chief digital and technology officer for Taco Bell, KFC, Pizza Hut and Habit Burger & Grill sees a potential "snowball effect" for AI.

Technology

No one goes to a restaurant for its technology

By Lisa Jennings on Sep. 18, 2024

They're coming for the great food and experience. The technology should just make that experience easier to get.

Technology

Chipotle puts its 'cobots' to work in restaurants

By Lisa Jennings on Sep. 16, 2024

The automated avocado peeler and an augmented makeline have moved to the next stage of testing. Can they handle a lunch rush?

Workforce

Restaurant hiring held steady in August, providing a rare spot of good macro news

By Peter Romeo on Sep. 06, 2024

The latest federal job report shows the creation of jobs by eating and drinking places continued at a stable clip while hiring across the economy dropped by about 30%.

Operations

Shake Shack reinvents the labor deployment model

By Lisa Jennings on Sep. 05, 2024

The burger chain joins a growing number of fast-casual chains using AI-driven technology to better manage staffing.

Workforce

Want happy restaurant employees? How's a relocation to Sweden sound?

By Peter Romeo on Sep. 04, 2024

Reality Check: New research shows how far the U.S. industry still has to go in improving its image—and what a difference an upgrade could make when it comes to retention.

Operations

Federal appeals court strikes down a controversial tip credit rule

By Jonathan Maze on Aug. 27, 2024

The U.S. Court of Appeals overturned the Biden Administration’s “80/20” guidelines, calling them arbitrary, in a victory for restaurant operators.

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