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management

Operations

Great ideas? Not these

 By Peter Romeo on Nov. 15, 2017

In a magazine issue packed with big ideas, it’s only fitting we pause and salute the real stinkers—the notions that were somehow greenlighted instead of prompting hushed comments about the originator seeming so normal otherwise.

Workforce

4 questions to boost employee retention

 By Alaina Lancaster on Nov. 15, 2017

The answers might help operators catch staffers before they head out the door.

Operations

Can an operator dip into employees' tips?

By Jonathan Deutsch, Ph.D. on Dec. 14, 2017

As of now, no, Advice Guy says. But a Trump administration proposal could change that.

Workforce

Joint-employer controversy put to an end by the NLRB

By Peter Romeo on Dec. 15, 2017

The board reversed a 2015 ruling that the franchise community said would put their business model at risk.

Leadership

Taco Bell names Julie Felss Masino brand president

By Jonathan Maze on Jan. 05, 2018

The new position comes as the company works to expand technology efforts and its global presence.

Workforce

Sexual harassment: Navigating the gray areas

By Peter Romeo on Jan. 23, 2018

A discussion by restaurant experts underscored both the challenges and leeway that employers face in dealing with the problem.

Operations

What to do when a restaurant employee is sick

By Jonathan Deutsch, Ph.D. on Mar. 28, 2018

Illness can put operators in a labor and public health pickle. Here's how to to handle it, Advice Guy says.

Leadership

McDonald’s CEO Steve Easterbrook was paid $21.8M last year

By Jonathan Maze on Apr. 12, 2018

The chain’s executives all received pay hikes after a strong 2017 for the fast-food burger chain.

Operations

Protesters lash out against Starbucks

By Heather Lalley on Apr. 16, 2018

The company CEO says it will assess its training and response after the arrest of two black men for allegedly trespassing at one of its stores.

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