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management

Culver's CEO Phil Keiser dies

 By Peter Romeo on Oct. 17, 2016

The 35-year veteran of the chain restaurant industry was the first person from outside the Culver family to hold the top job.

Staffing secrets of top operations

 By Sara Rush Wirth on Oct. 18, 2016

We’ve all been in those restaurants, retail shops and even our own offices where it seems like everyone is pissed off. Whose job is it to keep that poison out?

This week’s restaurant nightmares: What’d you expect?

By Peter Romeo on Oct. 19, 2016

Most of us don’t need to lick an electrical outlet to realize it’s dumb. But that class of assumptive learning often escapes people who work and eat in restaurants.

Food

Restaurants go farther afield with new customer lures

By Peter Romeo on Oct. 31, 2016

Some of the latest LTOs and menu additions underscore the willingness of even mass-market brands to experiment.

Buffalo Wild Wings investor turns to franchisees for management challenge

By Peter Romeo on Dec. 06, 2016

An investor has set up a website to make its case that the brand's direction should change. The site also invites franchisees to share improvements they'd like to see in the chain's business practices.

Panera names a new president

By Peter Romeo on Dec. 09, 2016

The appointment is effective Monday, following the resignation of Drew Madsen.

Chipotle makes a CEO change

By Peter Romeo on Dec. 12, 2016

A longtime co-holder of the job has resigned.

Leadership

4 exec changes that shook the restaurant business

By Peter Romeo on Dec. 25, 2016

The past year reaffirmed that tough times bring many changes in restaurant leadership. Here are four of the most dramatic shifts.

Dickey's Barbecue changes leadership

By Peter Romeo on Jan. 04, 2017

The 600-unit fast-casual chain will now be overseen by its prior leader's wife.

Jean Birch assumes leadership of Papa Murphy's

By Peter Romeo on Jan. 05, 2017

The onetime president of IHOP, Romano's Macaroni Grill and Corner Bakery Cafe takes over from Ken Calwell.

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