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Operations

Race reactions and other restaurant nightmares of the week

 By Peter Romeo on Mar. 21, 2018

Who said the industry is color blind? On the other hand, there are parties saying it's crooked.

Food

Taco Bell to sell chips—at the supermarket

 By Jonathan Maze on Mar. 22, 2018

The chips will be available in May, with flavors based on the chain's sauce packets.

Marketing

When it comes to reputation, Chick-fil-A is king

By Jonathan Maze on Mar. 22, 2018

The chicken sandwich chain has one of the best brand reputations in the country, according to a Harris Poll.

Financing

Survey shows Chipotle has some work to do

By Jonathan Maze on Mar. 23, 2018

In the recent Harris Poll reputation survey, the chain came in last among restaurants rated, says RB's The Bottom Line.

Beverage

Happy hours make a comeback—in an often unrecognizable form

By Peter Romeo on Mar. 23, 2018

The updated discounting windows are more likely to come during the day or at night, and the drinks are as likely to be nonalcoholic as full strength.

Marketing

Wendy’s releases rap album loaded with digs at the competition

By Heather Lalley on Mar. 23, 2018

The “We Beefin’” EP slams McDonald’s, Burger King and others.

Marketing

Starbucks switches its happy hour to invitation-only

By Heather Lalley on Mar. 27, 2018

The coffee chain is also moving the promo’s focus away from Frappuccinos to a wider range of afternoon deals.

Marketing

Chains reveal the latest fashions for restaurant diehards

By Peter Romeo on Mar. 27, 2018

Secret menus were once the way chains let hardcore fans know they were special. Now the means may well be doughnut- and pizza-themed sneakers.

Marketing

This week’s 4 head-spinning moments: Stats that stun

By Peter Romeo on Mar. 29, 2018

A flurry of new research shows how consumer issues are challenging the industry—and Chipotle in particular.

Marketing

Restaurants up their game with April Fools’ promotions

By Heather Lalley on Mar. 30, 2018

Brands are showing off their mischievous sides with creative—and cringe-worthy—hijinks.

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