operations

Financing

Pieology closes units amid a ‘restructuring’

The fast-casual pizza chain has closed six locations as it opts to focus on franchising.

Operations

Public shaming and other head-spinning moments of the week

Guilt was ladled out like soup this week in the restaurant business, with much of the shame megaphoned by outsiders looking in.

With chip-enabled card adoption, fraud has fallen.

The initiative teaches franchisees how to use their POS and back-office systems as more effective cost-cutting tools.

There are ways to get information from a guest without seeming creepy, Advice Guy says.

Situations at Applebee's, Dunkin' and Darden will be true tests of some promising leaders' mettle.

An employee of Paul Kahan’s One Off Hospitality Group allegedly stole money from concepts Blackbird and Avec to cover personal expenses.

The fast-casual burrito chain plans to divert 50% of its waste away from landfills by 2020.

Wasted food is painful to see. Here's what operators can do about it, Advice Guy says.

Woe to the restaurant that won't change with the times. But some recent results of social and business pressures were real head-scratchers, including developments at Sonic and Starbucks.

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