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operations

Operations

Public shaming and other head-spinning moments of the week

 By Peter Romeo on Mar. 22, 2018

Guilt was ladled out like soup this week in the restaurant business, with much of the shame megaphoned by outsiders looking in.

Operations

Restaurants no longer need to wait for customer credit card signatures

 By Peter Romeo on Mar. 27, 2018

With chip-enabled card adoption, fraud has fallen.

Operations

Sonic hits on a program to boost margins

By Peter Romeo on Mar. 30, 2018

The initiative teaches franchisees how to use their POS and back-office systems as more effective cost-cutting tools.

Operations

Guest privacy: Where's the line?

By Jonathan Deutsch, Ph.D. on Apr. 03, 2018

There are ways to get information from a guest without seeming creepy, Advice Guy says.

Leadership

3 restaurant leaders being put to a test

By Peter Romeo on Apr. 04, 2018

Situations at Applebee's, Dunkin' and Darden will be true tests of some promising leaders' mettle.

Workforce

Former restaurant bookkeeper arrested on charges of embezzling $600K

By Heather Lalley on Apr. 05, 2018

An employee of Paul Kahan’s One Off Hospitality Group allegedly stole money from concepts Blackbird and Avec to cover personal expenses.

Operations

How Chipotle plans to cut back on waste

By Jonathan Maze on Apr. 09, 2018

The fast-casual burrito chain plans to divert 50% of its waste away from landfills by 2020.

Operations

Can restaurants donate leftover food?

By Jonathan Deutsch, Ph.D. on Apr. 11, 2018

Wasted food is painful to see. Here's what operators can do about it, Advice Guy says.

Operations

This week’s 5 head-spinning moments: Glittering change

By Peter Romeo on Apr. 12, 2018

Woe to the restaurant that won't change with the times. But some recent results of social and business pressures were real head-scratchers, including developments at Sonic and Starbucks.

Workforce

Md. tries to ease burden of sick leave

By Peter Romeo on Apr. 12, 2018

A bill expected to be signed into state law would provide small employers with a tax credit to eligible employees.

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