Pizza

Financing

Papa John’s is taking the phone call out of the restaurant

The chain is using a centralized call center to handle phone orders as it works to improve operations and franchisees’ profits.

Financing

Papa John’s hopes more products yield better sales

Company executives promise more innovation as the chain pushes into more dayparts and different products.

KFC U.S. President Kevin Hochman will be interim president of the struggling chain, which also added two key executives.

The company has introduced Papadia sandwiches as it targets a new daypart.

Tom Sterrett succeeds Bill Van Epps in the top job for New England Authentic Eats.

A quarter of the pizza chain’s restaurants will have the technology by the end of the year, with many of its remaining locations to get it next year.

The former Nando’s executive takes over for acting CEO Jim Balis.

The pizza chain’s founder is suing Laundry Service, saying the ad agency deliberately leaked details from a conference call in a dispute with the company.

As competitors take some of its delivery business, the pizza chain is stepping up its innovation as it works to break new ground.

The chain is also testing plant-based sausage as it works with Zume on more sustainable packaging.

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