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Operations

How José Andrés Group is building a multidimensional strategy to change the world

 By Lisa Jennings on Apr. 26, 2023

The chef's name has become a brand that ties together restaurants across all segments, as well as a growing media division, all around the same story: the power of food.

Food

Here's what Chick-fil-A customers think of the chain's Cauliflower Sandwich

 By Jonathan Maze on Apr. 26, 2023

More than two-thirds of the chain’s diners who tried the vegetarian sandwich said they would buy it again.

Financing

Duck Donuts CEO Betsy Hamm on adapting to a changing market

By Jonathan Maze on Apr. 26, 2023

A Deeper Dive: The chief executive of the made-to-order doughnut chain joins the podcast to discuss the company's new prototype and growth strategy.

Workforce

Union backers spent nearly $2.5M to infiltrate Starbucks, report finds

By Peter Romeo on Apr. 26, 2023

The study undercuts assertions that Starbucks Workers United was a grassroots reaction of frustrated baristas.

Technology

AI's big leap raises deep questions for restaurants

By Joe Guszkowski on Apr. 26, 2023

Attendees of the Project Voice conference in Tennessee this week seemed both excited and anxious about the rapid development of things like voicebots and ChatGPT.

Food

Papa Johns takes a page from Taco Bell with launch of the Doritos Cool Ranch Papadia

By Patricia Cobe on Apr. 26, 2023

The pizza chain collaborated with mega-snack company Frito-Lay on a cool flavor extension for its signature Papadia.

Workforce

Service fees are about to go big time in Washington, D.C.

By Peter Romeo on Apr. 26, 2023

A new survey shows 70% of local restaurants intend to use surcharges to counter the loss of the tip credit. About 150 places have already taken the plunge.

Leadership

Former 7-Eleven exec Raj Kapoor named SVP, President of International at Wingstop

By Lisa Jennings on Apr. 26, 2023

The Dallas-based wings chain has a target of reaching 7,000 units globally, including 3,000 international locations.

Financing

McDonald's reorganization is costing the company $180M

By Jonathan Maze on Apr. 25, 2023

The Chicago-based burger giant is spending the funds on severance payments to laid-off workers and leases for closed field offices. Its sales also surged in the first quarter.

Financing

At McDonald's, a strong quarter marked by caution

By Jonathan Maze on Apr. 25, 2023

The Bottom Line: The fast-food burger giant appears to be hitting on all cylinders. But it warned about the operating environment and remains convinced that a recession is in the offing.

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