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Operations

A franchise ownership dream comes true

 By Lisa Jennings on Jan. 17, 2024

Daintry McFadden was the first to sign on with the Wetzel's Pretzels' Access to Equity program designed to help women and minorities become owners. Now that program is bearing fruit.

Financing

Grubhub will pay Massachusetts restaurants $3.5M to settle a lawsuit that it overcharged for delivery

 By Jonathan Maze on Jan. 17, 2024

The state's attorney general's office sued the third-party delivery service in 2021, saying that it violated Massachusetts' pandemic fee caps.

Financing

How Subway franchisees view some of the chain's recent moves

By Jonathan Maze on Jan. 17, 2024

A Deeper Dive: Bill Mathis, chairman of the North American Association of Subway Franchisees joins the podcast to talk about the group’s relationship with management.

Food

First Watch brings brunch boards and cocktail flights to menu at newest location

By Patricia Cobe on Jan. 17, 2024

To mark the opening of its new location in Downtown Nashville, the breakfast-lunch concept is giving Music City guests a little something different.

Technology

Tock feeds the need for restaurant experiences

By Lisa Jennings on Jan. 17, 2024

A new Multi-Experience Tables tool gives operators more control and flexibility to make tables available for different types of bookings.

Financing

Jersey Mike's inks deal for cross-Canada expansion

By Peter Romeo on Jan. 17, 2024

The sub chain has signed on Taco Bell and Burger King franchisee Redberry Restaurants to lead the charge, with a goal of adding 300 stores north of the border during the next decade.

Financing

Burger King is buying its largest franchisee for $1B

By Jonathan Maze on Jan. 16, 2024

Parent Restaurant Brands International plans to spend $500 million to remodel Carrols Restaurant Group's more than 1,000 locations before reselling them to smaller franchisees.

Leadership

Suzie Tsai announced as Bonchon's U.S. CEO

By Lisa Jennings on Jan. 16, 2024

She appears to have been in the role since October, but now publicly takes the lead on U.S. operations. Former CEO Bryan Shin shifts to international growth.

Food

Food and beverage service flies high at new Chase Sapphire Lounges in 2 NYC airports

By Patricia Cobe on Jan. 16, 2024

Partnerships with restaurants, chefs and mixologists elevate the club experience for travelers at LaGuardia and JFK.

Financing

Red Lobster's owner wants out of the business

By Jonathan Maze on Jan. 16, 2024

Thai Union, which led an investment group that acquired the casual dining seafood chain in 2020, said that it plans to exit the business.

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