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Operations

New Mexico restaurant owners suffer whiplash over indoor dining rules changes

 By Heather Lalley on Jul. 21, 2020

“It’s about as frustrating as it could possibly be,” one longtime operator says about legal wrangling that is keeping the state’s restaurants closed to dine-in traffic.

Marketing

Wendy’s launches a national loyalty program

 By Jonathan Maze on Jul. 21, 2020

The company believes combining its Wendy’s Rewards with its new breakfast can bring customers in more often.

Operations

Portillo’s is launching self-delivery

By Heather Lalley on Jul. 21, 2020

The fast-casual chain is hiring hundreds of drivers and getting ready to roll out its own delivery program but has no plans to ditch its third-party provider partnerships.

Financing

How Luby's turned a profit at its restaurants during the pandemic

By Jonathan Maze on Jul. 21, 2020

Sales and profits plunged last quarter and many restaurants remain closed, but cost cuts led to improved margins at open locations.

Beverage

Chipotle adds a line of new drinks

By Heather Lalley on Jul. 20, 2020

A portion of the sales of the lemonades, agua frescas and tea from Tractor Beverage Co. will benefit farmers.

Leadership

Annica Conrad named CMO of Great American Cookies parent company

By Jonathan Maze on Jul. 20, 2020

Global Franchise Group also added two additional executives under CEO Paul Damico.

Operations

Some of the country’s oldest restaurants are closing permanently

By Heather Lalley on Jul. 20, 2020

They’ve survived decades of challenges, but these longtime establishments cannot outrun the pandemic.

Financing

With their drive thrus busy, fast-food chains focus on simplicity

By Jonathan Maze on Jul. 20, 2020

Consumers’ shift has chains like McDonald’s and Taco Bell thinking differently, says RB’s The Bottom Line.

Leadership

Potbelly names former Wendy’s exec Robert Wright as president and CEO

By Heather Lalley on Jul. 20, 2020

Wright takes over at the struggling sandwich brand from Alan Johnson.

Operations

U.S. lodging industry: Where is it now?

By Peter Romeo on Jul. 17, 2020

After a devastating five months, the industry is confronting uncertainty and an acknowledged need to invent new ways of generating revenue, including food and beverage sales.

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