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social responsibility

Financing

Greening takeout: Moving past plastic and polystyrene

With bans on plastic bags and polystyrene containers sweeping the country, we've looked at eco-friendly packaging options for restaurant operators.

Consumer Trends

New breaches raise data security concerns

Approximately 110 million customers' credit card or personal information was hijacked in the Target data breach that occurred this past holiday season

Corner Bakery Cafe shows why a company that plays together stays together.

Here are some fixes it would have been wonderful to make, if only reality hadn't gotten in the way.

It’s rare to hear of dog owners rising up in protest when an business posts a “No dogs” sign on the door. But when the sign says “No guns,” restaurateurs are finding themselves under fire.

The best employers provide something far greater—benefits that matter to real people, a “no-place-like-home” culture and a road toward growth.

Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

We sent mystery shoppers into more than a dozen chains for a look at the operations through the customers’ eyes. Which chain topped our secret diners’ lists? The answer may surprise you.

When it snows, it, well, snows. Coming off a less-than-robust holiday season, restaurants in much of the country are battling heavy snowfall and bitter-cold temperatures, which keep could consumers at home. But that’s not a given.

When even the smallest profit increases are major victories for restaurateurs, neglecting to examine fixed costs such as trash removal is like throwing away money, says Dean Corbett, owner of Corbett’s: An American Place and two other Louisville, Ky., restaurants.