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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

6 tech no-brainers that every restaurant should be doing

 By Joe Guszkowski on Jan. 28, 2025

Tech Check: AI and automation get all the attention, but there is a lot of low-hanging fruit that could have a much bigger ROI for operators.

Technology

The future of restaurant loyalty may be app-less

 By Joe Guszkowski on Jan. 22, 2025

Tech Check: More restaurants are bypassing loyalty apps and going straight for what really matters: the data. Will customers care?

Technology

AI is coming for chefs. They say, 'Bring it on'

By Joe Guszkowski on Jan. 09, 2025

Tech Check: A growing number of consumer devices claim to be able to replicate the work of a chef. Chefs aren't worried. In fact, they're interested.

Technology

When third-party delivery math doesn't add up

By Joe Guszkowski on Dec. 20, 2024

Tech Check: Delivery margins are notoriously thin, and it doesn’t take much to lose money on them. Here's what operators should watch out for.

Technology

With Grubhub settlement, the FTC puts delivery apps on notice

By Joe Guszkowski on Dec. 17, 2024

Tech Check: The delivery company agreed to pay $25 million and adopt more transparent pricing practices. Will its competitors follow suit?

Technology

How third-party delivery became indispensable

By Joe Guszkowski on Dec. 09, 2024

Tech Check: Thanks to lower prices and a growing list of features, DoorDash and Uber Eats are becoming hard for customers to quit. That has made them an inevitability for restaurants.

Technology

Big restaurant chains warm up to ghost kitchens again

By Joe Guszkowski on Nov. 26, 2024

Tech Check: Starbucks, Taco Bell and Jack in the Box have all set up shop in CloudKitchens recently, suggesting there may be some life left in the delivery-only model.

Technology

6 thoughts on Wonder's acquisition of Grubhub

By Joe Guszkowski on Nov. 13, 2024

Tech Check: The fast-growing food hall-delivery chain has a deal to buy the floundering delivery app. Here’s what it could mean for both companies.

Technology

The year of restaurant loyalty programs ends with a whimper

By Joe Guszkowski on Nov. 11, 2024

Tech Check: Loyalty programs are a great tool, but restaurants need to appeal to more than just their most frequent customers to bring back traffic.

Technology

3 reasons to be long on restaurant delivery

By Joe Guszkowski on Oct. 18, 2024

Tech Check: If you think the business is booming now, just wait until these tailwinds kick in. There's just one thing giving us pause.

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