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Tech Check

Joe Guszkowski

Senior Technology Editor Joe Guszkowski looks at the week’s technology trends and news, examining the continued influx of new technologies into restaurants, including mobile ordering, delivery, artificial intelligence, virtual brands, ghost kitchens and robotics.

Technology

With Grubhub settlement, the FTC puts delivery apps on notice

 By Joe Guszkowski on Dec. 17, 2024

Tech Check: The delivery company agreed to pay $25 million and adopt more transparent pricing practices. Will its competitors follow suit?

Technology

How third-party delivery became indispensable

By Joe Guszkowski on Dec. 09, 2024

Tech Check: Thanks to lower prices and a growing list of features, DoorDash and Uber Eats are becoming hard for customers to quit. That has made them an inevitability for restaurants.

Technology

Big restaurant chains warm up to ghost kitchens again

By Joe Guszkowski on Nov. 26, 2024

Tech Check: Starbucks, Taco Bell and Jack in the Box have all set up shop in CloudKitchens recently, suggesting there may be some life left in the delivery-only model.

Technology

6 thoughts on Wonder's acquisition of Grubhub

By Joe Guszkowski on Nov. 13, 2024

Tech Check: The fast-growing food hall-delivery chain has a deal to buy the floundering delivery app. Here’s what it could mean for both companies.

Technology

The year of restaurant loyalty programs ends with a whimper

By Joe Guszkowski on Nov. 11, 2024

Tech Check: Loyalty programs are a great tool, but restaurants need to appeal to more than just their most frequent customers to bring back traffic.

Technology

3 reasons to be long on restaurant delivery

By Joe Guszkowski on Oct. 18, 2024

Tech Check: If you think the business is booming now, just wait until these tailwinds kick in. There's just one thing giving us pause.

Technology

A fake restaurant raises real trust issues for AI

By Joe Guszkowski on Oct. 14, 2024

Tech Check: The self-proclaimed No. 1 restaurant in Austin, Texas, doesn’t actually exist. It highlights one of the problems with AI.

Technology

Why Americans' food delivery habit will only keep growing

By Joe Guszkowski on Sep. 30, 2024

Tech Check: Despite concerns about affordability, demand for delivery is picking up and has plenty of room to run, new data shows.

Technology

Starbucks sets out to redefine restaurant tech (again)

By Joe Guszkowski on Sep. 12, 2024

Tech Check: The coffee chain was a pioneer in hospitality and then digital ordering. Under CEO Brian Niccol, it must prove the two can coexist.

Technology

3 things to look forward to at this year's FSTEC conference

By Joe Guszkowski on Sep. 11, 2024

Tech Check: The annual tech show will look to the future while also addressing the challenges of the present. And it saves the best stuff for last.

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