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Technology

Olo acquires Spendgo and launches its own loyalty offering

 By Joe Guszkowski on Dec. 22, 2025

The deal gives the online ordering giant a loyalty product that integrates directly with its other services. It has been much-requested by Olo's restaurant clients.

Technology

Restaurants sound the alarm over 'review bombing'

 By Joe Guszkowski on Dec. 19, 2025

Scammers are flooding restaurants with fake Google reviews in hopes of scoring a ransom. The search engine recently launched a new process for cracking down on extortion.

Technology

The biggest restaurant tech stories of 2025

By Joe Guszkowski on Dec. 18, 2025

The year was defined by acquisitions, AI and automation, with big players like DoorDash, Olo and Wonder dominating the headlines.

Financing

How AI will reshape restaurants

By Jonathan Maze and Joe Guszkowski on Dec. 17, 2025

A Deeper Dive: This episode of the restaurant finance podcast concludes our series examining the impact of AI on the industry with a discussion on where the biggest impacts will be felt.

Financing

AI is not coming to save your labor costs

By Jonathan Maze on Dec. 17, 2025

The Bottom Line: The technology is everywhere these days and is impressive. But it will be a long time before it helps operators save on labor costs. And that’s a good thing.

Technology

DoorDash is testing a restaurant discovery app called Zesty

By Joe Guszkowski on Dec. 16, 2025

The app uses AI to recommend local restaurants, with a focus on going out rather than ordering in. It’s live now in New York City and San Francisco.

Technology

Restaurant loyalty programs are facing a big test

By Joe Guszkowski on Dec. 15, 2025

Tech Check: Many brands in desperate need of traffic are turning to their loyalty programs. Can they do enough to move the needle?

Operations

Catering to special dietary needs with RATIONAL

Sponsored content from our partner RATIONAL on Dec. 15, 2025

When UNREFINED meal prep started in Cleveland back in 2021, they needed help ensuring consistent quality for their clientele: people with special dietary needs.

Technology

DoorDash and Uber sue NYC over up-front tipping requirement

By Joe Guszkowski on Dec. 12, 2025

The rival delivery apps are challenging a new law that will force them to ask customers to tip at checkout, rather than after a delivery is completed.

Technology

'Agentic commerce' holds pros and cons for restaurants

By Joe Guszkowski on Dec. 11, 2025

AI agents that can order and pay on customers’ behalf could help restaurants convert more orders. But they also raise questions about security and bias, a new report says.

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