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Technology

Restaurant loyalty is stuck in neutral

 By Joe Guszkowski on Mar. 06, 2024

Tech Check: Many restaurants say their programs aren’t working, but the best way to fix them is not yet clear.

Technology

AI supplier Presto still 'very open for business,' despite financial challenges

 By Joe Guszkowski on Mar. 06, 2024

The company raised enough cash to get through the middle of the month and has a long-term capital plan, its chairman said.

Financing

First Watch blazes its own path on tech, aiming for multiple benefits

By Peter Romeo on Mar. 05, 2024

The breakfast-and-lunch chain is proceeding slowly and selectively in building its stack.

Marketing

Chuck E. Cheese tests a membership program

By Joe Guszkowski on Mar. 04, 2024

The three-tiered program starts at $7.99 a month and offers families a weekly ration of gaming tokens and tickets, plus discounts on food.

Technology

The case for the (mostly) digital restaurant

By Joe Guszkowski on Mar. 04, 2024

Tech Check: Digitizing 100% of orders has become a North Star for some brands. But 90% might be the wiser goal.

Technology

DoorDash says courier wage hike is hurting sales in NYC

By Joe Guszkowski on Mar. 04, 2024

The company, which responded to the raise with a $2 fee, estimated that customers have placed 200,000 fewer orders since December.

Operations

Sweetgreen's robotic makelines show 10% sales lift

By Lisa Jennings on Mar. 01, 2024

But the multi-tier Sweetpass subscription program is not showing results. CEO Jonathan Neman says it needs to be simpler.

Operations

Chipotle doubles down on Cultivate Next

By Lisa Jennings on Feb. 28, 2024

To celebrate the venture fund's two-year anniversary, the fast-casual chain commits another $50 million to bring the investment pool to $100 million.

Technology

Del Taco ends use of drive-thru voicebots

By Joe Guszkowski on Feb. 28, 2024

The 600-unit taco chain began testing the technology from Presto in 2022 and said last year that it was exceeding expectations.

Technology

Low on cash, AI supplier Presto faces 'substantial doubt' about its future

By Joe Guszkowski on Feb. 28, 2024

The company has long been dogged by questions about its finances and its drive-thru voicebots, which still rely on human agents to handle most orders.

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