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Technology

Restaurants fall head over heels for AI

 By Joe Guszkowski on Feb. 02, 2024

Tech Check: Many view the technology as a knight in shining armor for their labor woes. Is it the start of a lasting relationship, or just puppy love?

Technology

Google to scale back its restaurant ordering feature

 By Joe Guszkowski on Feb. 01, 2024

Order with Google, which allows customers to order within Google search or maps, will soon redirect them to other sites.

Technology

Online ordering startup Owner.com raises $33M

By Joe Guszkowski on Jan. 31, 2024

The fast-growing company aims to help mom-and-pops build their online business with an “all-in-one” set of tools.

Technology

Yelp will use AI to generate restaurant descriptions

By Joe Guszkowski on Jan. 30, 2024

The short summaries are one of several new AI-powered features on the review site that are designed to make it easier for consumers to find what they're looking for.

Technology

Olo agrees to settle shareholder lawsuit for $9M

By Joe Guszkowski on Jan. 30, 2024

Investors accused the company of failing to properly disclose that it was losing Subway as a client. Olo continued to deny any wrongdoing.

Technology

SevenRooms acquires text-message marketing app HeyPluto

By Joe Guszkowski on Jan. 30, 2024

It’s the first acquisition for the tech supplier and will allow restaurants to text their guests with the help of artificial intelligence.

Technology

Restaurants downshift on electric vehicle chargers

By Peter Romeo on Jan. 26, 2024

At least one early EV adopter reports strong marketing benefits, but a host of other advocates are showing more reserve about the prospects, at least for now.

Technology

Jersey Mike's gives artificial intelligence a try

By Peter Romeo on Jan. 25, 2024

The sub-sandwich chain is testing a system that fields phoned-in takeout orders and provides information about the menu and store.

Financing

When new technology can be a mixed blessing

By Jonathan Maze on Jan. 24, 2024

The Bottom Line: Restaurant chains have been unleashing a torrent of new technologies on their stores over the past few years. This effort can sometimes have unforeseen consequences.

Operations

Dave & Buster's is set to hit 'Play' on a new high-tech prototype

By Peter Romeo on Jan. 24, 2024

The prototype for the food-and-games restaurant chain incorporates sports bar-like features, private gaming areas and self-service beer taps.

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