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Technology

Tech roundup: Not enough delivery drivers

 By Joe Guszkowski on Apr. 12, 2021

Restaurants are reporting long delivery times and spotty service. Also, DoorDash eyes a branded credit card, and NYC could soon consider a permanent delivery fee cap.

Technology

Par buys loyalty provider Punchh with help from Ron Shaich

 By Joe Guszkowski on Apr. 08, 2021

The $500 million deal included a $160 million investment from Shaich's Act III holdings and bolsters Par's extensive restaurant software platform.

Technology

DoorDash says delivery fee caps are hurting order volumes

By Joe Guszkowski on Apr. 08, 2021

The company has raised prices to offset the caps, which has depressed demand. It adds to concerns that delivery is getting too expensive.

Operations

Bennigan's puts virtual kitchens in hotels as growth strategy evolves

By Joe Guszkowski on Apr. 07, 2021

The casual-dining franchise has licensed its On The Fly offshoot to two hotels in Iowa and has plans for more.

Operations

Why Smokey Bones revamped its virtual burger brand

By Joe Guszkowski on Apr. 06, 2021

It's hoping the new-look Burger Experience will stand out with simpler builds and a lower price point.

Technology

Yelp makes it easier to find Asian-owned restaurants

By Joe Guszkowski on Apr. 06, 2021

Consumers have been increasingly seeking to support those businesses amid a wave of attacks against Asian people.

Marketing

How 4 restaurants approach marketing virtual brands

By Joe Guszkowski on Apr. 06, 2021

Dog Haus, Wow Bao and more share strategies for expanding the reach of online-only concepts that have become popular over the past year.

Operations

Dine-in traffic nears 2019 levels, OpenTable says

By Joe Guszkowski on Apr. 06, 2021

The reservation platform is launching new tools to help guests navigate dining out as they return to restaurants.

Technology

Zaxby’s hires Mike Nettles to lead its digital efforts

By Jonathan Maze on Apr. 06, 2021

The former Papa John’s executive was named interim chief digital and technology officer, the first digital executive in the chain’s history.

Technology

Tech roundup: Here come the delivery robots

By Joe Guszkowski on Apr. 05, 2021

Autonomous couriers are making inroads lately. Plus, Brooklyn Dumpling Shop expands, Woflow raises $3.5 million and more.

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