Australia as incubator

Major chains have been turning to the outback as a testing ground for ideas to bring home. Starbucks’ latest menu add, the Flat White, is a latte variant imported from Down Under. Subway is backing New Zealand-based BurgerFuel’s entry into the U.S. And McDonald’s chose Australia as the testing ground for its chic new concept, The Corner, in a converted McCafe unit in Sydney. What’s more, operators are tapping Aussies to test customization models: McD’s trialed its “Create Your Taste” custom-burger model with self-ordering kiosks and tableside delivery in western Sydney this past October; now it’s available in select U.S. markets and plans are to expand it throughout Australia by the end of the year. And Domino’s currently is running its responsive Pizza Mogul model in Australia, allowing customers to design their own pizza, then brand their creation, share it via social media and earn money each time their pizza is sold. 

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Financing

Despite their complaints, customers keep flocking to Chipotle

The Bottom Line: The chain continued to be a juggernaut last quarter, with strong sales and traffic growth, despite frequent social media complaints about shrinkflation or other challenges.

Operations

Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family dining

Reality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles.

Financing

The Tijuana Flats bankruptcy highlights the dangers of menu miscues

The Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea.

Trending

More from our partners