Chick-fil-A is adding features to its mobile app that enable customers to customize and pay for a meal without entering the restaurant.
They also can choose how they get the meal: Picking it up at the counter, or having it brought to their cars in the same curbside delivery setup that many casual chains use. Patrons “check in” when they’re on the premise by pressing a button on the app, a function that keeps an order from sitting too long and getting cold, the chain said.
The customization and car-delivery features are “convenient for families with children who want to customize a large order and avoid standing in line at the front counter,” said Khalilah Cooper, the executive heading up Chick-fil-A’s digital-ordering initiative.
The app also can be used to pay for orders that are placed at a drive-thru or at the walk-up counter.