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Consumer Trends

4 consumer insights on discount dining


A number of jurisdictions are embracing sidewalk dining and drinking as a safer near-term option—a view shared by consumers, according to new research.

The casual dining chain, which has been shrinking for years, has closed at least 150 locations, more than a third of the system, and many will not reopen.

Founder Max Sheets shares the ways the fast casual has built a loyal fan base and kept employees and guests engaged during COVID-19.

Current CEO Steve Joyce will not have his contract renewed, the company said.