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After a staff-only test, Amazon’s frictionless grab-and-go food concept—sans cashiers—may soon open to the public.
The build-your-own-stir-fry fast casual from Ming Tsai debuts in Boston next year.
It bought into the segment last year with a minority investment in Fox Restaurant Concepts’ Flower Child fast casual. But Cheesecake is rumored to be developing its own concept.
The franchise’s president told operators they would be allowed out of their franchise agreement but said there are no assets left to pay them.
Big chains are starting more loyalty programs than ever, driven by customer demand and a need for more information.
The pandemic may have burst the pricing bubble for low-margin indies battling high rent, labor pressure, delivery fees and more, operators say.
The pressure is mounting on Twitter and Change.org for chains to return popular menu items.
