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Operations

Potbelly goes back to the drawing board

 By Heather Lalley on Aug. 31, 2021

The fast-casual sandwich chain is rolling out a new menu little more than two years after its last menu revamp. It is also scrapping a new store design that didn’t achieve its goals.

Financing

The SPAC boom comes to a merciful end

 By Jonathan Maze on Aug. 31, 2021

The explosion in public blank-check companies have subsided, replaced by traditional IPOs. RB’s The Bottom Line says that’s good for those that are still in the game.

Technology

Robots rise in restaurants, but diners still prefer humans

By Joe Guszkowski on Aug. 27, 2021

As the industry takes another big step toward more automation, consumers are holding back.

Operations

Why fast casuals are investing in nontraditional locations

By Patricia Cobe on Aug. 26, 2021

Restaurant concepts are breaking out of the brick-and-mortar mold, seizing growth opportunities at colleges, stadiums, c-stores and similar venues.

Technology

Kitchen United sees itself in ‘every big city in America’

By Joe Guszkowski on Aug. 26, 2021

After years of measured growth, the ghost kitchen provider is ready to apply its experience to rapid expansion.

Workforce

A bad image costs chain restaurants’ new hires—and aid dollars

By Peter Romeo on Aug. 26, 2021

Independents had an easier time getting staff and federal relief, according to new data from the U.S. Small Business Administration.

Financing

The restaurant recovery is top-heavy

By Jonathan Maze on Aug. 26, 2021

The very largest chains performed best in the pandemic-hurt year of 2020. And they’re coming out of it better, too, says RB’s The Bottom Line.

Financing

Ghost kitchens hit the bigtime with Wendy’s deal

By Jonathan Maze on Aug. 25, 2021

The chain’s 700-unit deal with Reef Kitchens signals that delivery-only locations could be the next big battleground for big concepts, said RB’s The Bottom Line.

Technology

Ghost kitchens find a new gear

By Joe Guszkowski on Aug. 24, 2021

Wendy’s plan to open 700 units with Reef Technology is a new high-water mark for the delivery-only restaurant business.

Operations

How Panda Express is luring convenience-focused diners

By Heather Lalley on Aug. 24, 2021

The nearly 40-year-old fast casual, known for its hot foods serving line, is eyeing new store formats and upgraded tech to shorten the “customer journey” to its heaping plates of orange chicken.

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