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Operations

New York officially reopens, but customers still dine outside

 By Patricia Cobe and Peter Romeo on May 22, 2021

Some restaurateurs find the state's new guidelines confusing, while others find it a call to action. Customers simply enjoy the nice weather.

Financing

McDonald's is paying a price for the Steve Easterbrook era

 By Jonathan Maze on May 21, 2021

The Chicago-based burger giant is enjoying strong sales. But franchisee unrest and discrimination lawsuits is marring that success, says RB's The Bottom Line.

Operations

Which states are next to fully reopen restaurant dining rooms?

By Peter Romeo on May 21, 2021

The list is short because the number of jurisdictions already permitting full use of restaurant dining rooms has grown to more than 3 out of 5 states.

Technology

Can ghost kitchens be good neighbors?

By Joe Guszkowski on May 20, 2021

Delivery-focused kitchens are encountering roadblocks in some places and cooperation in others as cities try to manage their impact on the community.

Workforce

How Chipotle increased job applications 77% in one week

By Heather Lalley on May 20, 2021

Raising its average hourly wage and hosting a virtual job fair led to a significant bump in interest at the fast casual during a tight labor market, its hiring director said.

Technology

Inside Kitchen United's new 'virtual food hall' in Chicago

By Joe Guszkowski on May 20, 2021

The highly visible location will court guests for here and to-go as ghost kitchens continue to look more like regular restaurants.

Technology

How a robot is helping Dodo Pizza defy the hiring crunch

By Joe Guszkowski on May 19, 2021

A pizza-topping bot from xRobotics has reduced labor costs and allowed the restaurant to ditch third-party delivery.

Financing

Restaurant apocalypse? Not quite, but 90,000 closures are still awful

By Jonathan Maze on May 19, 2021

While that was not as many feared, it was more than some projected after dining room closures led to widespread industry shutdowns last year, says RB’s The Bottom Line.

Workforce

Restaurants try a bonanza of benefits to recruit and retain employees

By Peter Romeo on May 18, 2021

The perks can range from access to a personal trainer to a clothing allowance for new managers as the industry looks to combat a labor shortage.

Operations

On The Border tries a back-to-the-future approach

By Peter Romeo on May 17, 2021

The casual chain hopes to kindle some nostalgia among its fans, at least initially, as it works toward a comeback.

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