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Financing

Here is who would be affected most by California’s fast-food wage bill

 By Jonathan Maze on Sep. 01, 2022

The Bottom Line: At least 128 restaurant chains and 19,000 locations would be affected by the legislation. Companies like Jack in the Box and Del Taco may feel it the most.

Financing

Starbucks and the dangers of menu creep

 By Jonathan Maze on Sep. 01, 2022

The Bottom Line: The chain is struggling under the burden of its customizable beverages and growing food orders. It is hardly the first to suffer from an overcomplicated menu.

Financing

The robot revolution is apparently not imminent

By Jonathan Maze on Aug. 31, 2022

The Bottom Line: Chili’s move to suspend its robot server expansion is the latest piece of evidence suggesting that automation may be further away than we think.

Workforce

California's fast-food wage bill: Employee savior or union power grab?

By Peter Romeo on Aug. 31, 2022

Employees say the Fast Act would give them more power over wages and working conditions. But restaurant operators argue that unions would be pulling the strings.

Leadership

Is this Starbucks' next CEO?

By Peter Romeo on Aug. 30, 2022

He checks many of the boxes on Starbucks' list of ideal characteristics, and his education background could be the labor remedy that's eluded the brand.

Food

Chipotle and Del Taco tap the Mexican street food tradition with new menu launches

By Patricia Cobe on Aug. 30, 2022

The two chains spin specialties from food carts and Mexican taquerias into menu items that can be executed on a larger scale.

Technology

When it comes to customer service, tech can be a double-edged sword

By Joe Guszkowski on Aug. 29, 2022

QR codes and kiosks may be good for the bottom line, but restaurants risk alienating guests if they’re not careful, experts say.

Marketing

More restaurant chains are pushing value offers

By Jonathan Maze on Aug. 29, 2022

But the discounts are more muted and targeted. KFC has a new two-piece dark meat chicken meal for $6. Applebee's is bringing back unlimited Boneless Wings.

Financing

Economic pain spreads to the middle class

By Jonathan Maze on Aug. 26, 2022

The Bottom Line: Inflation is no longer just a problem for lower-income households. Middle-class earners have lost spending power and are trading down.

Food

On the Border revitalizes menu to drive bigger sales and new traffic

By Patricia Cobe on Aug. 25, 2022

The Mexican casual-dining chain upgrades ingredients, plays up flavor to stay ahead of the competition.

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