The great shift: Consumers voted with their feet last year
The Bottom Line: Restaurant customers shifted away from more traditional concepts to those they felt provided better quality and service. Was this brought on by economic challenges or is it part of a long-term industry reconfiguration?Restaurant Business Exclusive Content
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Focus on dine-in customers, even as more opt for takeout
The Bottom Line: Data from Technomic shows that dine-in service builds equity with customers. So restaurant chains should not ignore it, even if most business walks out the door.
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Social media is changing the restaurant industry
The Bottom Line: From the success of brands like Crumbl and Dave’s Hot Chicken to the struggles at Starbucks and McDonald’s, social media is playing a massive role in how consumers view chains.
Financing
Here's what people are talking about at the National Restaurant Show
The Bottom Line: We had a lot of conversations during the first two days of the country’s biggest restaurant exhibition in Chicago. Here’s what we’ve been hearing.