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How the coronavirus is shaking up delivery

Technomic’s Melissa Wilson joins “A Deeper Dive” to talk about the future of third-party delivery.

Delivery has surged since the coronavirus shutdown. But it hasn’t been a clear-cut win for the services providing it.

On this week’s edition of the Restaurant Business podcast “A Deeper Dive,” Melissa Wilson, principal with Technomic, talks about that subject.

Delivery remains one of the more dramatic topics in the business. And there are major questions about how it will look after the pandemic. While chains have been using the service to market their convenience, independents have bristled at the commissions charged by third-party deliverers—and they’ve increasingly had local governments on their side.

Wilson helps wade through these topics. She talks about the potential for delivery in a post-coronavirus world and the impact a potentially deep recession could have on the service.

Please have a listen.

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