What is the status of Starbucks’ turnaround?
This week’s episode of the Restaurant Business podcast A Deeper Dive features Mike Grams, the chief operating officer of the coffee shop giant.
Grams joined us from a Starbucks Reserve location in New York City following the company’s Investor Day presentation.
He spoke extensively about the company’s various plans to improve the operations inside the chain’s coffeehouses.
That includes the remodels the chain is making to make even the smallest locations friendlier for in-store customers. He also explains why that is important for a company that has mobile order, drive-thru and delivery.
Grams discusses the chain’s “Green Apron” service model and why that model both helps with manager morale as well as service time. He also gives an update on the chain’s push to improve service times and what else the company plans to do to speed service.
We also talk about Starbucks’ expansion plans and why the company believes it can fit 5,000 more shops, at least, in the U.S.
We’re talking Starbucks on A Deeper Dive so please check it out.
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