Innovation is great, until it isn't

It has been a rocky couple years of change for the iconic fast-casual brand. With the search for a new CEO underway, here's what that new leader will be taking on.

Consumer confidence is improving and other economic indicators are trending up, operators said at this year’s ICR conference. But traffic remains a challenge.

The Bottom Line: Excessive management turnover at companies can create their own set of problems as new executives look to make their mark. The restaurant industry is loaded with examples.