Most customers don’t think their last restaurant visit was worth it.
That, at least, is according to Lisa Miller, a consumer insights and innovation strategist and author of The Business of Joy. She joins this week’s episode of the Restaurant Business podcast A Deeper Dive to discuss it.
We talk about why consumers increasingly say they don’t think their restaurant visits are worth it.
We also talk about the role technology may be playing with that, and what restaurants can do to fix it.
This is a great conversation on an important topic in the restaurant business so please check it out.
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