Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here. MultimediaExclusive ContentOperations Hitting resistance elsewhere, ghost kitchens and virtual concepts find a happy home in family diningReality Check: Old-guard chains are finding the alternative operations to be persistently effective side hustles. Financing The Tijuana Flats bankruptcy highlights the dangers of menu miscuesThe Bottom Line: The fast-casual chain’s problems following new menu debuts in 2021 and 2022 show that adding new items isn’t always the right idea. Financing For Papa Johns, the CEO departure came at the wrong timeThe Bottom Line: The pizza chain worked to convince franchisees to buy into a massive marketing shift. And then the brand’s CEO left. |
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Definition: "Response" encompasses the actions taken to contain, control and reduce the impact of an incident.