4. 'Tech-dependent'
Many operators think of millennial workers and customers as “tech-saavy.” However, that’s missing the point. “Tech-dependent” may be a more relevant description of millennials’ relationship to tech, asserted Jason Dorsey, co-founder and chief strategy officer of the Center for Generational Kinetics.
That doesn’t necessarily mean millennials want tech that tries to do too much. Dorsey went on to say that millennials, like other consumers, are drawn to simple, easy-to-use apps and ordering systems. Tech that is confusing or hard to maneuver is just as frustrating to them as to older customers.