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Papa John’s hires McDonald’s veteran to lead operations

The company named Jim Norberg its chief restaurant operations officer.
Photograph: Shutterstock

Papa John’s on Monday named former McDonald’s executive Jim Norberg its chief restaurant operations officer.

Norberg will oversee operations for Papa John’s corporate and franchised locations in North America.

The longtime industry veteran has been an independent strategic adviser in the restaurant, hospitality, entertainment and consumer goods industries. He had been a longtime McDonald’s executive, most recently as its chief operating officer for the company’s 14,000 U.S. restaurants.

Jim Norberg

Jim Norberg

Norberg has “deep-rooted QSR industry knowledge and expertise,” Papa John’s CEO Steve Ritchie said in a statement.

His appointment comes at a time of major change at the pizza chain as it works to recover from steep sales losses last year. The company is investing $80 million into its franchisees and marketing, for instance. And it has an $8 million deal with Shaquille O’Neal to be a company ambassador.

The company also named Karlin Linhardt its chief marketing officer back in March.

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