Marketing

How Teriyaki Madness turned a major marketing oops into a win

When the Asian bowl chain accidentally sent (and had to take back) an email offering a free year of food to 8,300 loyalty club members, it crafted a sweet result out of a potentially sour situation.

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Operations

Should Cracker Barrel get out of the gift shop business?

Reality Check: The retail component of the family dining concept drew off sales and profits during the brand's most recent quarter. Maybe it's time to leave the shops out of future Cracker Barrels.

Financing

Wendy's, whose chairman is an activist, may be getting an activist

The Bottom Line: Activist investor Blackwells apparently plans to nominate “several directors” to the burger chain’s board, according to Reuters.

Financing

Yes, there is such a thing as too fast in the quick-service world

The Bottom Line: In a world of digital orders and drive-thrus, friendly service actually matters more than speed.