When consumers visit a restaurant, any number of things can contribute to—or detract from—a good experience. Great service and a delicious meal, of course, are two things every restaurant should strive to provide to every customer who comes in. Unfortunately, some customers get a side of wobbly table with their orders—which can create a meal that’s memorable, but for all the wrong reasons. Luckily, though, there are ways to train staff to deal with wobbling tables and the fallout they create, including upset customers, spilled drinks and more. Check out three tips for training restaurant staff to deal with these situations, plus one way to avoid having to deal with them in the first place.
1) Let staff know they can (and probably should) comp spilled drinks—even alcohol beverages.
When a wobbling table causes drinks to spill or even slide all the way off the table, restaurant staff should be quick to replace the drink—at no additional charge. After all, if the drink’s spillage is caused by the restaurant’s own equipment rather than customer clumsiness, it’s only fair not to penalize the customer. In fact, failure to replace spilled drinks at no charge has the potential to cause a string of unsavory reactions from the customer, in the form of aggressive behavior or harsh language, not to mention negative reviews online. Luckily, all of these things are avoidable, so long as staff knows they are able to replace drinks lost to uneven surfaces and unstable tables. Restaurant operators should be sure to train employees to know they have the freedom to do this.
2) Properly and safely clean up any broken glass
Training staff to clean up glass may seem like a no-brainer, but there are some ways that are safer than others. For instance, make sure employees remove other dishes from the table (and replace them to be totally safe—no one wants glass shards in their meal) when wiping it down. Additionally, make sure staff know to always use a wet dish towel or rag, not their bare hands, to collect pieces of broken glass. Move chairs when sweeping up broken glass on the floors, too. Being as thorough as possible when cleaning up glass is crucial. And, of course, replace the drink that was in the glass (or the food that was in the plate or bowl) that shattered.
3) Offer upset customers coupons or other incentives to return
No matter how quickly food and drinks are replaced following a problem with wobbly tables, customers may still be upset with the fact that drinks spilled or that their experience was compromised at all. And that’s totally understandable—but it means operators should work hard to rectify the situation. Servers and other restaurant staff should be able to offer affected customers things such as coupons for a future visit, comped menu items, complimentary desserts and other incentives to come back. By sweetening the experience, operators may be able to regain customers’ trust. Of course, if customers do come back, restaurant operators should feel confident that they’ll be able to avoid the same thing happening again. And for that, there’s the ultimate solution: FLAT Tech table bases and equalizers.
4) A sure way to stop wobbly tables altogether
FLAT table bases are auto-adjusting, hydraulic bases for tables that conform to the surface they’re on. That means no matter where the table is placed, it’ll adjust to the floor underneath it. What’s more, these table bases can be used and reused. If the table is moved to a different area with different floor evenness, it’ll self-adjust to that floor, too.
Another option for stabilizing tables is with FLAT’s Equalizers. Equalizers can be used on existing table legs, making them a convenient, yet still highly effective, option.
Eliminating the issue of unstable tables altogether is a much better way to deal with the issue. Not only is it a one-and-done fix, but it also helps restaurants save money they’d otherwise spend on replacement dishes and glasses, comped tabs and coupons. What’s not to love about saving money and solving a serious problem at the same time?
To learn more about FLAT solutions for wobbly tables, visit flattech.com today.