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Can axing the back of house boost sales?

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The fast-casual chain first launched the sandwiches in 12 flavors earlier this year, but ran out in less than a week. Now they’re trying again.

The robotic arm now sports a set of googly eyes and a dance routine, part of an effort to make the technology more engaging for guests.

New data shows that traffic plunges when price increases get too aggressive, to the point of negating any revenue benefits.

The Bottom Line: Aneil Lala and Neal Wadhwa left the hedge fund world to become franchisees. They quickly found that humanity can yield financial results.