Restaurant Business Exclusive Content
Something is not working between McDonald’s and its franchisees
The Bottom Line: The burger giant is facing the latest in a string of disputes with its operators, despite the company’s strong sales and record store-level cash flow and valuations.
Franchisee unrest grows as McDonald’s changes its rules
A group representing Black franchisees voted “no confidence” in CEO Chris Kempczinski. Other groups could take similar steps amid anger over new renewal standards. “An absolute declaration of war on owners," one operator said.
Cracker Barrel sheds 'old country store' image for a hipper vibe with menu upgrades
In a push to expand its customer base and increase check averages, the chain is focusing on breakfast customization, plant-based choices and on-trend menu items.