Culling orders
Whether working with a branded app or third-party deliverers, receiving orders and getting them to the kitchen can be time-consuming, as well as a potential area for human error. When Buffalo Wild Wings first started working with third-party delivery companies, staff processed those orders manually into the POS system, says Todd Kronebusch, VP of market development. Now, he says, the chain has a program that sends all online orders directly into the POS, saving staff time and boosting accuracy. The data flows from the POS directly to the kitchen display systems, allowing the workflow to be automated, even from multiple ordering channels.
Now, more streamlining is in the works. BWW has started working with a dispatch software company to collect and process delivery orders made through the chain’s website as well as facilitate those placed with delivery services.