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Operations

Subway franchisees question new melt sandwiches

The brand’s franchise association said it “cannot endorse” the sandwiches given concerns about safety and broken toasters.
Photo courtesy of Subway

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Financing

For Starbucks, unspent gift cards become a big business

The Bottom Line: As customers returned to Starbucks, revenue from unspent gift cards did, too, providing the coffee giant with a weird and profitable source of funds.

Technology

At a Cleveland CloudKitchens, operators say they were set up to fail

The chefs came to Carnegie Food Hub to grow their businesses. They left discouraged and in the red. It’s part of a pattern at CloudKitchens facilities nationwide.

Workforce

Why restaurants should care more about apathy

Reality Check: The industry’s efforts to avert spikes in labor costs and benefits might as well be canceled due to lack of interest.