Operations

What to brace for in 2017

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The fried chicken restaurant chain believes that it can get more efficient, just like its international locations and rival Chick-fil-A.

The delivery service is making several policy changes after giving drivers in New York City a raise to $29.93 per hour.

Restaurant Rewind: Some of the most successful chains in the restaurant business have forgone huge increases in business by refusing to make a particular change. Here’s a sampling of the brands that have held firm.

The Bottom Line: While plenty of franchises like Subway still want large-scale franchisees, there is a movement to keep their sizes down.