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Operations

New restaurant equipment and back-of-the-house technology
Operations

Survey shows most chain restaurants are requiring staffs to wear masks

 By Peter Romeo on Jul. 17, 2020

The finding suggests the industry’s reputation for lax enforcement may be the fault of non-complying independents.

Operations

Meet the gutsy guy opening his first restaurant this summer

 By Patricia Cobe on Jul. 17, 2020

Andrew Darneille had to overcome countless obstacles, but he wasn’t going to let a pandemic stop his dream from coming true.

Operations

U.S. lodging industry: Where is it now?

By Peter Romeo on Jul. 17, 2020

After a devastating five months, the industry is confronting uncertainty and an acknowledged need to invent new ways of generating revenue, including food and beverage sales.

Operations

5 ways restaurants have gone touchless during COVID-19

By Joe Guszkowski on Jul. 16, 2020

Operators and suppliers are leveraging technology to serve diners more safely.

Operations

Even celebrity-backed restaurants can’t weather the pandemic

By Heather Lalley on Jul. 16, 2020

Add to the list of permanently closed concepts a growing number of operations fronted by well-known chefs and stars.

Operations

Labor is a top challenge as hotels get up to speed

By Patricia Cobe on Jul. 15, 2020

Food and beverage managers have to balance staffing with uncertain occupancy rates.

Operations

Association airs plan to save restaurants as another 100,000 locations close

By Peter Romeo on Jul. 15, 2020

The National Restaurant Association is urging Congress to take more steps to prevent additional closures as states reshut their dining rooms.

Operations

Chipotle fast tracks its drive-thrus

By Heather Lalley on Jul. 15, 2020

The chain is about to open its 100th mobile pick-up Chipotlane and will add as many as 10,000 new workers to support the rapid expansion.

Operations

Will an updated menu and image return Boston Market to its early success?

By Heather Lalley on Jul. 15, 2020

The struggling chain’s new owner, Jignesh Pandya, is banking on it.

Operations

Mask enforcement becomes a battleground for operators

By Heather Lalley on Jul. 14, 2020

Restaurant owners say diners have brandished weapons and spit on them after being told they must wear a mask to enter.

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