Operations

New restaurant equipment and back-of-the-house technology

Cracker Barrel moves forward with pre-COVID initiatives

By Peter Romeo on Jun. 02, 2020

A new menu, a test of alcoholic beverages, the expansion of Maple Street Biscuit Co. and the launch of a "digital store" are all moving forward.

Operations

Unrest forces some restaurants to put their comebacks on hold

By Jonathan Maze, Heather Lalley and Joe Guszkowski on Jun. 02, 2020

Widespread protests and violence has forced some operators to delay long-awaited reopenings from the coronavirus shutdown.

Operations

Restaurants pick up the pieces after a weekend of unrest

By Heather Lalley and Jonathan Maze on Jun. 01, 2020

Across the country, operators—many of whom were readying to reopen amid the pandemic—are cleaning up after several nights of violence and looting.

Operations

Restaurants register support for George Floyd protests

By Joe Guszkowski on Jun. 01, 2020

Several chains and countless independents expressed solidarity as the movement swept the country.

Operations

Restaurants with closed dining rooms win clearance for outdoor seating

By Peter Romeo on May 29, 2020

A number of jurisdictions are embracing sidewalk dining and drinking as a safer near-term option—a view shared by consumers, according to new research.

Operations

Is it time to pass along a coronavirus surcharge to customers?

By Heather Lalley on May 29, 2020

Some operators are trying it, but consumers do not seem to support the move.

Operations

Independent restaurants continue to bear the brunt of the pandemic

By Heather Lalley on May 29, 2020

Around the country, mom and pops—many of which served their communities for decades—are shutting their doors in record numbers.

Operations

Better Together: Creating Community in a Time of Need

Sponsored content from our partner P&G Professional on May 29, 2020

While these uncertain times have been anxiety-inducing for operators across the industry, many have used these hardships as a catalyst for creativity, adaptation and change.

Operations