Operations

New restaurant equipment and back-of-the-house technology

Restaurants feel the refusal to follow COVID-19 safety rules

By Peter Romeo on May 04, 2020

An Oklahoma town had to drop a mask requirement after restaurant employees were threatened. Meanwhile, more places in California got an illegal OK to reopen.

Operations

Some operators use PPP money to launch self-delivery

By Heather Lalley on May 04, 2020

The move comes as tensions continue to rise between restaurants and third-party delivery, and as consumers express growing displeasure with delivery providers.

Operations

Do consumers trust restaurants to protect their health?

By Patricia Cobe on May 01, 2020

A new survey indicates that safety and sanitation perceptions impact diners’ willingness to return to restaurants.

Operations

Preparing for and recovering from an infection outbreak

Sponsored content from our partner P&G Professional on May 01, 2020

Restaurants should establish a strategy before an outbreak occurs, with clear roles and procedures to prepare managers and employees for recovery from the spread of infection.

Operations

Michigan to sit out the dining room reopening spree

By Peter Romeo on May 01, 2020

Gov. Gretchen Whitmer has extended a ban on dine-in service through May 28, even as social-distancing opponents grow more militant and ignore state prohibitions elsewhere.

Operations

Half of Texas’ restaurants plan to sit out the state's reopening

By Peter Romeo on May 01, 2020

Many said they needed more time to restaff, restock and reconfigure. Others cited the 25% capacity cap.

Operations

El Pollo Loco: No rush to reopen dining rooms given drive-thru success

By Heather Lalley on May 01, 2020

The drive-thru now makes up more than 70% of the chicken chain’s sales, though same-store sales remain down by double digits due to the coronavirus.

Operations

Chili’s races to have 300 dining rooms open by Friday

By Peter Romeo on Apr. 30, 2020

The Brinker International chain has already rehired 10% of furloughed workers, with recruitment accelerating to handle an expected surge in business from pent-up dine-in demand.

Operations