Operations

New restaurant equipment and back-of-the-house technology

Starbucks to workers: Stay out of presidential politics

By Heather Lalley on Jan. 29, 2019

In the wake of former CEO Howard Schultz mulling a White House bid, the company's CEO sent a letter to employees noting that the brand doesn't get involved in national campaigns.

Operations

Luby’s sales and traffic continue to plummet

By Heather Lalley on Jan. 28, 2019

Executives, who say they’re in the midst of a turnaround, plan to focus on marketing to reverse a 5.5% drop in same-store sales for Q1.

Operations

Starbucks reports 4% increase in comps

By Heather Lalley on Jan. 25, 2019

Traffic remained flat at the coffee giant for Q1, despite jumps in its loyalty program and a delivery push.

Operations

Luby’s activist investor doesn’t win shareholder support

By Heather Lalley on Jan. 25, 2019

Bandera Partners lost its bid to remake the struggling chain’s board at the annual shareholder meeting.

Operations

KFC to ditch nonrecyclable packaging

By Jonathan Maze on Jan. 24, 2019

The chain’s U.S. market has also achieved its goal of antibiotic-free chicken.

Operations

Restaurant refresh: Save time and money

Sponsored content from our partner Suddath on Jan. 24, 2019

Whether you have one or 4,000 locations, find out how restaurants are partnering with logistics companies to save time, money and headaches.

Operations

Report: Starbucks making systemwide changes following racial-bias incident

By Heather Lalley on Jan. 24, 2019

The coffee chain is changing employee training and the way it reports potentially dangerous in-store incidents, according to a just-released report it commissioned.

Operations