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Operations

New restaurant equipment and back-of-the-house technology
Operations

How third-party deliverers stack up on service

By Peter Romeo on Nov. 15, 2017

A test by 1,400 mystery shoppers shows some definite differences in wait times and the management of expectations.

Operations

This week's 5 head-spinning moments: Whoa & behold

 By Peter Romeo on Dec. 15, 2017

Progress ran into some resistance this week, in part because of robots running amok. But reactions to the industry's harassment scandals showed the clock isn't rolling back.

Operations

Naf Naf Grill is ready to roll

By Peter Romeo on Jan. 18, 2018

The youngest brand in Roark's expansive restaurant portfolio has been shaped and adjusted to be the company's next growth vehicle.

Operations

The shifting cost of being an employer

By Peter Romeo on Feb. 13, 2018

The Trump administration takes on tip pooling, insurance costs and overtime.

Operations

Congress slips a tip safeguard into omnibus spending bill

By Peter Romeo on Mar. 22, 2018

The measure expressly prohibits employers from keeping tips when sharing gratuities with back-of-house staff.

Operations

Famous Dave's to try delivery-only format

By Peter Romeo on Apr. 20, 2018

The casual chain is looking at kitchen-only formats after shrinking the size and tweaking the back of house of its conventional stores.

Operations

Restaurants play the blame game

By Peter Romeo on Mar. 02, 2017

Bad financial results have restaurant chain executives citing all kinds of factors for their top- and bottom-line difficulties, from an unexciting football season to high legal fees. Do they have a case? It depends.

Operations

Chefs pull double duty at Copia

By Lauren Hallow on Apr. 13, 2017

A new CIA restaurant addresses wage gaps.

Operations

This week’s restaurant nightmares: Research zingers

By Peter Romeo on Jul. 12, 2017

New evidence validated suspicions about customer nudity, cheapskate tippers and how servers gossip about patrons.

Operations

Mixing it up with new mixers

By Restaurant Business Staff on May 13, 2006

Powered commercial mixers have long been around to lighten the load and handle large volumes, but a new generation of machines boasts the versatility, speed, custom colors and compact design to consider an upgrade.

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