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Operations

New restaurant equipment and back-of-the-house technology
Operations

Is it OK to correct a guest's pronunciation?

By Jonathan Deutsch, Ph.D. on Nov. 14, 2019

The guest who just mispronounced their drink order may welcome the education—or they might just want their booze, Advice Guy says.

Operations

Look inside the world’s largest Starbucks

 By Patricia Cobe and Heather Lalley on Nov. 13, 2019

The 35,000-square-foot Starbucks Reserve Roastery, which opens Friday in Chicago, features five floors of experiential retail.

Operations

Intelligent menu engineering: How to get started and where to focus

Sponsored content from our partner CrunchTime! Information Systems on Nov. 12, 2019

Let’s face it; everyone in the restaurant industry is looking for a leg up on the competition and trying to maximize profits. Business Intelligence (BI) and Analytics tools show that restaurant chains are pushing the envelope by assembling an optimized menu mix using a back office technique called Menu Engineering.

Operations

86 Food Waste series shows operators how it’s done

By National Restaurant Association on Nov. 12, 2019

The National Restaurant Association teams with the World Wildlife Fund to provide practical tips for reducing food waste in operations.

Operations

’Tis the season to watch alcohol consumption

By National Restaurant Association on Nov. 12, 2019

It’s our most celebratory and emotional time of the year. Are your employees up to speed on safe holiday alcohol service?

Operations

Coca-Cola exec named CEO of WFF

By Heather Lalley on Nov. 11, 2019

Therese Gearhart takes over for Hattie Hill as head of the organization that champions women in the restaurant industry.

Operations

New owner airs plans for Kona Grill

By Peter Romeo on Nov. 11, 2019

One Group says it will adopt some of what’s worked for its main concept, STK.

Operations

McDonald’s buys some renewable energy

By Jonathan Maze on Nov. 08, 2019

The company is making an investment in solar and wind power as it works to reduce its carbon footprint.

Operations

A routine mopping turns deadly at a Buffalo Wild Wings

By Peter Romeo on Nov. 08, 2019

Authorities say a commonly used bleach compound may have reacted with acidic floor residue to create toxic fumes, killing a manager and sickening at least 13 others.

Operations

How to make saving money less expensive

Sponsored content from our partner FLAT Tech on Nov. 08, 2019

Take a look at a comparison of purchasing FLAT Tech table bases versus standard bases and the potential impact of use on the hard operational costs, potential liability exposures and direct loss of brand reputation.

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