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Operations

New restaurant equipment and back-of-the-house technology
Operations

Schlotzsky’s bucks the trends in its new repositioning

 By Peter Romeo on Jul. 23, 2018

Eschewing simplicity and a smaller footprint, Focus Brands’ sandwich specialist is calling attention to its scratch prep and Texas roots.

Operations

This week’s 4 head-spinning moments: Trend adjustments

 By Peter Romeo on Jul. 20, 2018

Subtle tweaks signal changes in the way the off-premise boom and other influences are shaping the restaurant business.

Operations

Starbucks plans unit geared toward deaf and hard-of-hearing customers, employees

By Heather Lalley on Jul. 19, 2018

The country’s first Signing Store is scheduled to launch this fall.

Operations

Restaurants scramble to find a new straw

By Jonathan Maze on Jul. 18, 2018

Amid growing public pressure, chains are replacing their plastic straws, but doing so won’t be easy, or cheap.

Operations

Landmark joint employer test is back on

By Peter Romeo on Jul. 18, 2018

A judge rejected the proposed settlement that would have averted the need for courts to decide when restaurant franchisees and franchisors are joint employers.

Operations

Subway’s James Walker on how delivery is changing restaurants

By Jonathan Maze on Jul. 18, 2018

On this week’s episode of "A Deeper Dive," Subway’s VP of North America talks real estate, and we talk about the future of takeout.

Operations

Casual dining’s other problem: Bad employee hygiene

By Peter Romeo on Jul. 16, 2018

New research shows that restaurant customers may eat elsewhere because of employees’ dirty fingernails or uniforms.

Operations

This week’s 4 head-spinning moments: Progress?

By Peter Romeo on Jul. 13, 2018

Some of the sweeping changes affecting restaurants brought smaller but noteworthy quick alterations in recent days. Here's a chance to catch up on Chick-fil-A's new venture, what's happening in delivery, and an important new twist on straw bans.

Operations

McDonald's pulls salads from 3,000 units after food poisonings

By Peter Romeo on Jul. 12, 2018

More than 100 people have been stricken in Illinois and Iowa with symptoms caused by cyclospora.

Operations

Turn the tables on business as usual

Jul. 10, 2018

Signature ’16 sparks a pointed conversation about where business, customer service and technology are headed.

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