Operations
When restaurants are the scenes of mass shootings
Restaurant Rewind: If restaurateurs think tragedies like the Uvalde attack are other institutions’ curse, their memories are too short. Here’s what they’re forgetting.
Operations
Inside Panera’s to-go store strategy
One month after opening its first digital-only, seat-less restaurant, the all-day bakery-café chain reports “very promising” results and is making plans to open more around the country.