Operations

New restaurant equipment and back-of-the-house technology

By Heather Lalley on Apr. 06, 2022

Oklahoma City-based HumanKind Hospitality is still trying to figure out how to balance soaring costs with how much its customers will bear.

Operations

From supply chain to supply pain: How getting products became a problem

By Peter Romeo on Apr. 05, 2022

Shortages, delays and soaring costs have become commonplace since the outset of the pandemic. But experts say there were signs of an impending crisis long before anyone heard of COVID.

Operations

What 7-Eleven's franchising struggles could mean for restaurant chains

By Peter Romeo on Apr. 04, 2022

Working Lunch: The restaurant business may be getting a preview of what's ahead from c-stores and Amazon

Operations

Infighting threatens one of the country’s top-grossing independent operators, a lawsuit alleges

By Heather Lalley on Apr. 01, 2022

A partner in the group that owns Maple & Ash, Etta and others said his business associate is trying to force him out of the company and is putting its future at risk.

Operations

Off-premise strategies demand proven ingredients

Sponsored content from our partner Tyson Foodservice on Mar. 30, 2022

Restaurant takeout and delivery services, a critical part of restaurant survival during the past two years of the pandemic are expected to remain important elements of the foodservice landscape going ...

Operations

Dos Toros is sued over the treatment of pigs and chicken

By Heather Lalley on Mar. 29, 2022

The fast casual claims its proteins are “naturally and humanely” raised, but the suit says the animals face inhumane treatment. Dos Toros said it’s investigating the allegations.

Operations

Dave & Buster’s hopes for smooth sailing after latest COVID surge has passed

By Heather Lalley on Mar. 29, 2022

The food-and-games operator said it’s seeing significant pent-up demand for gathering in its restaurants and is working to boost its late-night business.

Operations

Applebee’s franchise exec fired after using gas prices to justify lower wages

By Joe Guszkowski on Mar. 28, 2022

A leaked email from Wanye Pankratz, executive director of operations for Apple Central, drew widespread backlash and reportedly led some employees to quit.

Operations