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Operations

New restaurant equipment and back-of-the-house technology
Operations

Can a fine-dining guest bring their own plastic to-go containers?

 By Jonathan Deutsch, Ph.D. on Feb. 16, 2024

Advice Guy: RB’s operations expert says restaurants should encourage diners to take home their leftovers to reduce food waste.

Operations

Shake Shack stock jumps 26% after better-than-expected year-end report

 By Lisa Jennings on Feb. 15, 2024

Traffic for the fast-casual chain was up 1.4% in Q4. And the burger brand is testing combo meals for the first time.

Operations

Restaurants' labor situation has improved, but it's far from perfect

By Jonathan Maze on Feb. 14, 2024

The industry has regained workers, and more operators are likely to say they’re fully staffed. But labor is more expensive. Retention remains a key stressor. And jobs have moved.

Operations

Efforts to grow the restaurant labor pool face a big challenge: Time

By Peter Romeo on Feb. 14, 2024

The industry has a number of initiatives underway to pull more potential hires into the field. But the setback of the pandemic and the need for scale are deferring the payoff.

Operations

A tough few years have been a boon to restaurant labor productivity

By Jonathan Maze on Feb. 14, 2024

Operators have examined their kitchens and processes and added a lot more technology while focusing on takeout. The result has been a more efficient operation.

Operations

A view from the fryer at Dave's Hot Chicken

By Lisa Jennings on Feb. 14, 2024

Working in the kitchen at the growing fast-casual chain offers a unique perspective on California's $20 fast-food wage coming in April. It'll be a boon for workers, but some fear a ripple effect through the economy.

Operations

The restaurant group that includes the Etta concept files Chapter 11 bankruptcy

By Lisa Jennings on Feb. 13, 2024

Founder David Pisor said the move is part of a planned restructuring that could include a sale, which is designed to give the troubled restaurant group a fresh start.

Operations

New York adopts new rules for passing along credit-card fees to customers

By Peter Romeo on Feb. 12, 2024

The measure is the latest instance of lawmakers and consumers trying to bring more clarity on restaurant service fees.

Operations

Hilton Hotels exec joins Focus Brands' board

By Lisa Jennings on Feb. 12, 2024

Phil Cordell, who has led both the Hampton Inn and Hilton Garden Inn brands, joins the Atlanta-based multi-brand franchise company's board of directors in an expansion.

Operations

No-show uh-oh! Guest balks at reservation-cancellation policy

By Jonathan Deutsch, Ph.D. on Feb. 09, 2024

Advice Guy: Here’s how to defuse a conflict over a pre-paid reservation refund.

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