Operations

New restaurant equipment and back-of-the-house technology
Operations

Massachusetts acts to avert an egg crisis

Lawmakers hammered out an 11th-hour accord to keep supplies from plummeting by as much as 90%.

Operations

As omicron spreads, cities impose new safety protocols on restaurant customers

Boston and Chicago are both limiting dine-in service to guests who can prove they've been vaccinated against COVID-19, and Oakland is expected to follow.

Remember these once-burning issues? You may have to dig deep into memory.

These developments made industry news in 2021 but expect to see them surge into bigger trends next year.

The year’s biggest story was an unprecedented lack of workers that left operators closing services, reducing hours and dramatically increasing pay.

The pandemic pushed operators to unveil a flurry of new prototypes in 2021, codifying the changes in consumer behavior brought on by the crisis in updated designs.

Surging COVID cases among employees and customers are forcing restaurants to temporarily shut down during what is typically a busy holiday season. And the new year brings more uncertainty.

Here are the stories that capture the most clicks from readers this year.

This webinar, featuring Juan Martinez of the consulting firm Profitality, discusses the best strategies operators can use to balance between digital and traditional customers.

Later this month, the fast casual plans to open its first Chipotlane Digital Kitchen with an order-ahead drive-thru and walk-up window but no indoor access for customers.

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