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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 114
Operations

Firehouse Subs to roll out first major redesign in 25 years

CEO Don Fox is hopeful the new prototype will reduce labor costs and boost speed of service.

Food

Krispy Kreme unveils a stuffed doughnut

The new item is filled with either Classic Kreme or Chocolate Kreme.

Operations

Inside Salata’s rebrand

The first brand refresh in the fast-casual salad chain’s 14-year history includes a new store design, website and tech suite.

Emerging Brands

By Chloe plots its growth by building a data warehouse

This first installment of Buzzworthy Brands, a new weekly feature on growth chains, highlights vegan fast-casual concept By Chloe.

Operations

Dave & Buster’s stock tumbles as it revises its financial forecast

The eatertainment chain cites mounting competition and an unfavorable calendar for a lackluster Q1.

Operations

Starbucks is exploring delivery-only stores

After testing “virtual” kitchens in China, the Seattle-based coffee giant is looking to bring the model to the U.S.

Marketing

McAlister’s Deli names its 1st CMO

Industry vet Natalia Franco will lead the fast-casual brand’s marketing strategies.

Operations

Iconic Four Seasons Restaurant to close less than a year after moving to new space

The longtime destination for New York City’s power brokers will close after Tuesday’s lunch service.

Leadership

True Food Kitchen nabs former Shake Shack exec for human resources post

Peggy Rubenzer is the new chief people officer for the health-focused chain.

Marketing

Ruby Tuesday appoints a CMO

Industry veteran Jenifer Boyd Harmon will lead the casual-dining chain’s marketing strategy.

Leadership

Anthony’s Coal Fired Pizza adds to its C-suite

The polished-casual chain hired a COO, CMO and, late last year, a chief culinary officer.

Leadership

Shake Shack hires industry vet as human resources SVP

Diane Neville most recently worked as chief people officer for The Piada Group.

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